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28 Day Returns

We all have a change of heart sometimes, and that’s not a problem when it comes to your order with Cosmetic Made Easy.
Cosmetics Made Easy, Homepage

We all have a change of heart sometimes, and that’s not a problem when it comes to your order with Cosmetic Made Easy.

Cancellations: If you cancel your order (or any item on it) before it is shipped, then we will simply refund you in full.

Returns: Orders cancelled after shipping, or unwanted goods must be returned in their original unopened condition within 28 days. On receipt we will refund you the cost of you order less the original delivery charge (if delivery was free we will deduct the actual cost of shipping your parcel). We do not cover the cost of return postage for unwanted items. To arrange a return please email Customer Services (help@cosmeticsmadeeasy.co.uk). Please include your order number and details of the items you wish to return. We will respond to your enquiry within 8 working hours.

For our full returns policy please see the link in the footer.

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© Cosmetics Made Easy All Rights Reserved

Privacy Policy

We do not rent, sell, share or by any other method give your email address to any third parties. As a customer of Cosmetics Made Easy, or by submitting your details to us, you will receive only information pertaining to Cosmetics Made Easy and will not be put on a general sales list. We will not make your personal details available outside of our organisation without your consent, unless obliged to by law.

The security and privacy of all our customers’ data is taken very seriously. Our website uses an SSL certificate to safeguard your data, and payment card details are not stored.

Mailing List

By subscribing to our newsletter, or registering for an account, you agree to receive emails with information from Cosmetics Made Easy which may include special offers and promotional material.

To opt out of these mailings, simply click ‘unsubscribe’ from inside an email, or inform us on customerservices@cosmeticsmadeeasy.com

Social Responsibilty

Promoting the Reputation of the Industry

Whilst the cosmetics industry itself is now highly regulated with all personal care products requiring safety assessments and registration before being put on sale, the ingredients industry is much less regulated. There are many ‘kitchen sink’ operators out there and it can be hard to tell who is who. We believe in promoting the reputation of the industry and, as an ethical company with quality a top priority, we promise to:

  • comply with all EU legislation and regulations
  • always supply you with the best quality ingredients we can source
  • supply the ingredient as described and as labelled
  • keep our ingredients pure and never adulterate them with thinners or fillers
  • supply all SDS, Allergen Declaration and Certificate of Analysis documentation
  • provide clear, relevant and accurate information for every product


We label all our products with:

  • Batch Code – every individual item can be traced to source
  • BBE date or POA (period after opening) so you can be sure your ingredient is fresh, packed full of goodness and safe to use
  • INCI name – so you can be sure of exactly what you are buying

Living Wage Employer

When I started Cosmetics Made Easy, a key core value for me was to ensure that we treated all those working for us, employed or as contractors, fairly and with respect. Not only is it simply the right thing to do, it also recognises how valuable staff are to a company, possibly our biggest asset.

Becoming an accredited Living Wage Employer made perfect sense. Whilst the government have made steps in recent years to raise the minimum wage and create a National Living Wage (for over 25s), these figures still don’t account for the real cost of living, the higher cost of living in London or for those aged 18-25 who still have the same living costs as those over 25. I simply don’t think that is fair or good for our country.

As a living wage employer, Cosmetics Made Easy voluntarily pays the Real Living Wage to all workers over 18. This rate is independently calculated based on the real cost of making ends meet. We believe this is better for workers, better for us as an employer (happy workers are productive & effective workers) and better for society.

Local Community

We value our local community and truly believe that by helping each other, life gets better for us all. We are fortunate to have some fabulous, independent businesses on our doorstep and we try to work together in as many ways as we can. We are proud that The Apothecary, Cardiff, was our first local stockist and it gives us a good excuse to pop in for a cup of tea and delicious slice of Michele’s indulgent cake!

Our local businesses work together to create community events like the Meidrim market for village businesses, and supporting fundraising for the village park which is entirely funded by the people of the village.

We love those occasions, but it’s the small, daily acts like picking up a piece of rubbish, taking in a parcel for a neighbour or simply taking the time to say hello and share some news that really bring us together as a community.

Trading Fairly Overseas

Where goods do come from abroad, we make efforts to ensure that the workers producing the items are well treated & paid a fair wage for their locality. By working with cooperatives, we can be sure that funds go directly to the workers and back into local communities. Visit our Blog to hear their stories.

Returns Policy

Something not up to scratch? Did we make a mistake?

We do our very best to make sure the correct goods arrive in perfect condition every time.

That said, we are human and so are our postal services and sometimes things don’t quite go to plan.

If your goods arrive and there is a mistake on your order, an item has been damaged in transit, or for some reason you feel the quality is less than we advertised, then rest assured we will put it right. Within 7 days of delivery, let us know the problem Simply email Customer services (help@cosmeticsmadeeasy.co.uk).

To help us deal with your query quickly, please include your order number, the difficulty you are reporting, a photo of the damaged/incorrect item and if you have a preference for how we can resolve things for you.

We will deal with your query within 8 working hours* and let you know how we are going to put it right to your full satisfaction.

If we ask you to return an item then we will cover the full cost of return postage.

Just in case you changed your mind……

We all have a change of heart sometimes, and that’s not a problem when it comes to your order with Cosmetic Made Easy.

If for any reason you want to cancel your order or return your goods then we will honour that request for 28 Days after you place your order.

If you cancel your order (or any item on it) before it is shipped, then we will simply refund you in full.
Orders cancelled after shipping, or unwanted goods must be returned in their original unopened condition.

On receipt we will refund you the cost of you order less the original delivery charge (if delivery was free we will deduct the actual cost of shipping your parcel).

We do not cover the cost of return postage for unwanted items. To arrange a return please email Customer Services (help@cosmeticsmadeeasy.co.uk).

Please include your order number and details of the items you wish to return. We will respond to your enquiry within 8 working hours*.


When your parcel is received we will process the return and issue any refund within 8 working hours*.

We will always honour your statutory rights on all orders.

*Our working hours are Monday to Friday, 9am-4pm (Excluding UK Bank holidays)

Terms & Conditions

These terms and conditions apply to the use of the Cosmetics Made Easy website (cosmeticsmadeeasy.com. cosmeticsmadeeasy.co.uk, cosmeticsmadeeasy.net, cosmeticsmadeeasy.org, cosmeticsmadeeasy.info) and to all online orders placed with Cosmetics Made Easy.

By using the website and/or placing an order, you are agreeing to be bound by these terms and conditions.

Cosmetics Made Easy is owned and managed by Elizabeth Oatley. It is a family run business based in Carmarthen, Wales, UK. We always aim to provide a pleasurable shopping experience and leave you fully satisfied with the service, products and information you receive.

Liability & Disclaimer

We disclaim all warranties of any kind, whether express or implied, in relation to the products or information on this website, to the fullest extent permissible under law.

Cosmetics Made Easy makes every effort to ensure that information published on this website is accurate and submits that, to the best of its knowledge, all information is accurate at the time of publication. The information is intended as guidance only for using the products we supply and we make no warranties, express or implied, in relation to is accuracy. Individuals must exercise their own judgement in ascertaining the suitability of a product or information for a particular application.

Products should be thoroughly tested before use to ascertain their suitability for purpose by the individual we strongly recommend laboratory safety or challenge testing prior to commercial product runs.

Cosmetics Made Easy cannot accept any liability in this regard. The liability of Cosmetics Made Easy is limited to the value of the goods and does not include any consequential loss. Cosmetics Made Easy will not be liable for any incidental, consequential, or indirect damages (including, but not limited to), damages for loss of profits, business interruption arising out of the use of or inability to use our products and/or information, or as a result of a delay in providing our products and/or information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use or sale of products made from raw materials and information purchased obtained from Cosmetics Made Easy. It is the responsibility of our customers to request and ensure that they have up to date material data safety sheets for the products that they buy from us and to ensure that they are aware of safety hazard information.

Every attempt is made to ensure that INCI names and ingredients listings are up to date, however Cosmetics Made Easy reserve the right to make changes in order to maintain supply to customers as the availability of ingredients and raw materials is not always certain due to market conditions or otherwise. Customers should always refer to the ingredients label on the actual product supplied.

Cosmetics Made Easy do not accept liability for labels printed by customers using information on the website. Details for labelling should always be confirmed by referencing the actual product received.

The information published by Cosmetics Made Easy is not intended as a substitute for medical advice. If you are suffering from a medical condition, are concerned about your health or are considering changing prescribed medication/treatment, please consult your GP, qualified Aromatherapist, Medical Herbalist or other qualified health practitioner. Particular care should be taken by pregnant women, the elderly, those with skin sensitivities and those with medical conditions. Any side effects should be reported to a qualified health care practitioner.

USA: The statements and information on this website have not been evaluated by the Food and Drug Administration (FDA)

Use of the website

We will provide you with access to the website and online sales in accordance with the conditions You warrant that the user information you are required to provide is accurate and true to your knowledge. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to withdraw the website (or any part thereof), permanently or temporarily, with or without notice to you, and confirm that we shall not be liable to you or any third party for any modification or withdrawal of the website; this includes changes to the terms and conditions.

Your continued use of the website (or any part thereof) following such change shall be deemed as your acceptance of the change. It is your responsibility to check regularly to determine whether the

Terms and Conditions have been changed. If you do not agree to the changes, you should stop using the website.

From time to time we may include links to third parties for your convenience and to provide information. They do not signify any endorsement by Cosmetics Made Easy and we do not accept any responsibility for their content.

You agree that you will only use this website for lawful purposes and in a lawful manner, and that you will comply with all UK laws, statutes and regulations (without conflict to European law) in your use of the website or in conducting any transaction therein. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence Intellectual Property

Our trading name and logo are registered trademarks. You acknowledge and agree that all copyright, images, trademarks and other intellectual property, remain the property of Cosmetics Made Easy or our licensors. Use of this material is only as expressly permitted in writing by us or our licensors.

You agree that the material provided on the website is solely for your personal, non-commercial use.

You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Ordering from us

Product availability/Back Orders

We try and ensure we only display products that are in stock and ready to be shipped. We will contact you if, for any reason, your order cannot be fulfilled within our dispatch promises. All products and services are subject to availability.

Payment

We accept payments from major card providers, paypal and gift vouchers. Trade account customers are also able to pay by BACS. We do not accept cheque payments.

Pricing and Quotations

We try to be accurate with pricing wherever it is displayed. All prices are subject to change without notice. Our website has the most up to date prices.

Cosmetics Made Easy is registered for UK VAT. Prices are displayed in UK Sterling (£ GBP) including

VAT. Prices can be viewed ex VAT using the website toggle. VAT applies to products, services and shipping charges.

For the convenience of our overseas customers, prices can be displayed in other currencies. The conversion displayed is based on live rates supplied by the industry and are subject to change. When your transaction is processed, your payment will be in GBP and converted to your currency by your card issuer/paypal. This conversion may differ to the estimate displayed on our site.

Trade accounts and pricing is available for those ordering over £100 at a time. Please contact us on sales@cosmeticsmadeeasy.com to enquire.

Customs & Taxes

International orders may be subject to import and customs duties. The buyer is fully responsible for these charges and we advise you consult with your local customs office before ordering.

Delivery

Orders received before 1pm will be shipped the same working day (Monday to Friday, excluding UK Bank Holidays). We will be on touch if there is an unexpected delay. Orders will be sent using the shipping method selected at checkout. Orders will not be shipped before payment is received

Right to Refuse

All orders are subject to acceptance. We reserve the right to refuse to process a transaction for any reason, or to refuse to service anyone, at any time, in our sole discretion. We will not be liable to you or any third party for withdrawing and product from sale, refusing to process a transaction or unwinding or suspending a transaction after processing has begun.

Guarantee

We offer a no quibble, 28 day refund or replace service for any goods that you do not consider to meet the standards advertised or in case you simply change your mind. We do not charge any restocking or handling fees.

Damages, faulty goods and errors

We guarantee to resolve any errors we have made in connection to your order, and to rectify any damages or faulty goods.

Please carefully check your order on delivery as shortages, damages or faults must be reported within 7 days of receipt. Please send all requests to customerservices@cosmeticsmadeeasy.com including your order number, the difficulty you are reporting, a photo of the damaged/incorrect item and any preference for how we can resolve things for you.

If we require you to return damaged, faulty or incorrect goods, we will provide you with a return address and cover the cost of return postage. We will not refund postage costs for goods returned without arrangement.

We operate in accordance with The Consumer Rights Act 2015 which says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you are entitled to:

  • Within 30 Days – A refund or replacement
  • Up to 6 Months – A replacement or repair (refund if not available)
  • Up to 5 years – a partial refund if the goods do not last a reasonable amount of time

Cancellations and Returns

Orders can be cancelled or goods returned within 28 days If you cancel your order (or any item on it) before it is shipped, we will refund you in full. Orders cancelled after shipping or unwanted goods must be returned in their original unopened condition. On receipt, we will refund you the cost of you order less the original delivery charge (if delivery was free we will deduct the actual cost of shipping your parcel). We do not cover the cost of return postage for unwanted items. To arrange a return please email Customer Services (customerservices@cosmeticsmadeeasy.com) including your order number and details of the items you wish to return. Refunds will be processed on receipt of the returned goods.

Parcels Lost In Transit

In the unlikely event that your product does not arrive in the expected timescale, please contact us (customerservices@cosmeticsmadeeasy.com). In the UK please allow 7 working days following dispatch, for the EU 10 working days, for the rest of the world 14 working days. If you have chosen to use a ‘safe place’ for delivery, we do not accept any liability for items that are missing or damaged.

Returned Parcels

If your parcel is returned to us through no fault of our own, we may charge you for redelivery costs. Help to prevent returns by checking your details are correct when ordering and checking at your Royal Mail local pick up point for your parcel even if you have not received an attempted delivery card.

Privacy & Security

We do not rent, sell, share or by any other method give your email address to any third parties. As a customer of Cosmetics Made Easy, or by submitting your details to us, you will receive only information pertaining to Cosmetics Made Easy and will not be put on a general sales list. We will not make your personal details available outside of our organisation without your consent, unless obliged to by law.

The security and privacy of all our customers’ data is taken very seriously. Our website uses an SSL certificate to safeguard your data, and payment card details are not stored.

Mailing List

By subscribing to our newsletter, or registering for an account, you agree to receive emails with information from Cosmetics Made Easy which may include special offers and promotional material.

To opt out of these mailings, simply click ‘unsubscribe’ from inside an email, or inform us on customerservices@cosmeticsmadeeasy.com

Whole Agreement

Nothing in our Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from the use of our products. Nor shall it exclude our liability in respect of any fraudulent or negligent misrepresentation. These terms and conditions do not affect your statutory rights If any part of the conditions is found to be unlawful, void, or for any reason unenforceable, then that provision will be severable from the rest of the Terms & Conditions and will not affect the validity and enforceability of any remaining provisions of the conditions.

The conditions shall be governed in accordance with the laws of Wales, and you irrevocably submit to the jurisdiction of the courts of Wales.

We always try and resolve any difficulty or dispute to your satisfaction through direct communication. You are always welcome to contact us for any reason.

Email: customerservices@cosmeticsmadeeasy.com

Office Address: 37 Parc Aberaman, Aberaman, Aberdare, Rhondda Cynon Taf, CF44 6EY

Proprietor: Elizabeth Oatley

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