Something not up to scratch? Did we make a mistake?
We do our very best to make sure the correct goods arrive in perfect condition every time. That said,
we are human and so are our postal services and sometimes things don’t quite go to plan.
If your goods arrive and there is a mistake on your order, an item has been damaged in transit, or for some reason you feel the quality is less than we advertised, then rest assured we will put it right. Within 7 days of delivery, let us know the problem Simply email Customer services (firstname.lastname@example.org). To help us deal with your query quickly, please include your order number, the difficulty you are reporting, a photo of the damaged/incorrect item and if you have a preference for how we can resolve things for you.
We will deal with your query within 8 working hours* and let you know how we are going to put it right to your full satisfaction.
If we ask you to return an item then we will cover the full cost of return postage.
Just in case you changed your mind……
We all have a change of heart sometimes, and that’s not a problem when it comes to your order with Cosmetic Made Easy.
If for any reason you want to cancel your order or return your goods then we will honour that request for 28 Days after you place your order.
If you cancel your order (or any item on it) before it is shipped, then we will simply refund you in full.
Orders cancelled after shipping, or unwanted goods must be returned in their original
unopened condition. On receipt we will refund you the cost of you order less the original delivery charge (if delivery was free we will deduct the actual cost of shipping your parcel).
We do not cover the cost of return postage for unwanted items.
To arrange a return please email Customer Services
(email@example.com). Please include your order number and details of the items you wish to return. We will respond to your enquiry within 8 working hours*.
When your parcel is received we will process the return and issue any refund within 8 working hours*.
We will always honour your statutory rights on all orders.
*Our working hours are Monday to Friday, 9am-4pm (Excluding UK Bank holidays)