Some questions get asked regularly, so to help you find the answers faster, we have compiled some of the most common ones here. If you still have questions or are unsure in any way then drop us a line on cu[email protected] or give us a ring and we will be happy to help.
We update this page regularly with questions we receive a lot or answer that we simply think will be helpful to more than just the asker!.
Order Related Questions
When will my parcel arrive?
We aim to dispatch orders received by 1pm on the same day. We will let you know when it has been dispatched and when you should expect to receive it. For UK standard delivery thi is typically 1-2 working days, for express delivery this is normally the next working day. EU deliveries normally take 3-5 working days and everywhere else 7-10. You can find out more on our DELIVERY page
What does it cost to send my parcel outside the UK?
We have tried to make it easy for you to work out the cost. Take a look on our DELIVERY page. If you still have questions then please just drop us a line.
There was a mistake on my order or something was damaged. What happens now?
Firstly, we are very sorry if something hasn’t gone to plan. Our number one priority is to put it right for you to your satisfaction. Our RETURNS page should answer your questions, but if not you are welcome to get in touch.
Product Related Questions?
Can I consume your oils?
Many of our base oils and butters are edible – we let you know on the individual listings if they are.
How do I use an essential oil on my skin?
Essential oils are very potent and must always be diluted before using on the skin. Typically, we would suggest a maximum of 2%. You will see some companies and websites recommending as much as 4%, but this really is a case of ‘less is more’. The limit for each oil is different, so we recommend checking our product descriptions where we tell you the suitable applications and dermal limits for each oil.
Can I get the MSDS/Certificate of Analysis?
For most items you will find the MSDS and technical specifications on the product page itself. If you require the COA for items you have purchased then please email us ([email protected]) providing the batch code and name of your item and we will email it to you. We do not supply generic COAs as this information varies from batch to batch.
Regulations Related Questions
How will Brexit affect the products I make?
This is a time of uncertainty for everyone and there are many concerns over what this will mean for producers of cosmetics. Firstly it is important to remember that the process is a lengthy one and it will be at least two years before the UK actually leaves the EU.
After that, it will be very important to maintain trade with the EU and so it is likely that the UK will continue to adhere to the EU regulations for Cosmetics in the same way as other European countries such as Switzerland and Norway.