Delivery

Fast and Simple

FREE SHIPPING ON UK MAINLAND ORDERS OVER £40

Dispatch Speed? Order before midday for same working day dispatch (In Stock Items)

Need it faster? Upgrade to Royal Mail 24 or next day courier

Urgent? Give us a ring and we will do all we can to exceed our customer service promises and get your items to you by your deadline

Delays? We will let you know if there is any problem. If an item is out of stock, then we will send the rest of your order and ship the missing item as soon as it arrives

Working Days? I get asked this a lot, so here’s the answer to help you out. A working day is Monday to Friday. UK Bank holidays are not classed as working days.

Delivery Days? Our couriers deliver Monday to Friday. Royal Mail deliver Monday to Saturday (Not Bank Holidays). Overseas customers, please refer to your local service provider

UK Mainland

ServiceCarrierDelivery TImeCost
Standard DeliveryRoyal Mail 482-3 Working Days£2.50 - FREE Over £40
FastRoyal Mail 241-2 Working Days£4.00
Super FastCourierNext Working Day£6.00

Northern Ireland, Highlands and Islands

Yes, I’ll bet you already know who you are. I’m afraid it does cost a little more to deliver heavier items to you, but we keep it as economical as we can. Here are your rates:

WeightCostServiceCarrier
Under 5kg£2.50 - Free over £40Royal Mail 483 - 4 Working Days
5kg - 25kg£10.00Courier3 - 4 Working Days
Over 25kg£10.00 for each 25kg (or part of)Courier3 - 4 Working Days

International Orders

Delivery charges are based on location and weight (calculated per 100g). The weight of each item is on the description and the total weight is calculated in your shopping basket. Here is a guide to delivery costs:

CountryWeightCostService
Austria, Belgium, Denmark, France, Germany, Ireland, NetherlandsUnder 2kg£2.50 plus £6/kgRoyal Mail (5-7 Working Days)
2kg - 28kg£17.00Courier (3-5 Working Days)
Czech Republic, Hungary, Italy, Luxembourg, PolandUnder 2.5kg£2.50 plus £6/kgRoyal Mail (5-7 Working Days)
2.5kg - 28kg£20.00Courier (3-5 Working Days)
Finland, Portugal, Slovakia, Slovenia, Spain, SwedenUnder 2.5kg£2.50 plus £6/kgRoyal Mail (5-7 Working Days)
2.5kg-5kg£20.00Courier (3-5 Working Days)
5kg - 28kg£25.00Courier (3-5 Working Days)
Bulgaria, Estonia, Latvia, Lithuania, RomaniaUnder 3kg£2.50 plus £6/kgRoyal Mail (5-7 Working Days)
3kg - 5kg£25.00Courier (3-5 Working Days)
5kg - 20kg£30.00Courier (3-5 Working Days)
20kg - 28kg£37.00Courier (3-5 Working Days)
Croatia, Cyprus, Greece, MaltaUp to 28kg£2.50 plus £6/kgRoyal Mail or Courier (5-7 Working Days)
Rest of the WorldUp to 28kg£2.50 plus £7/kgRoyal Mail or Courier (7-10 Working Days)

Import Duty and Taxes – Please check import duty and taxes for your country as you, as the buyer, will be responsible for paying these.

Dangerous Goods – Some of the items we stock are classed as dangerous goods (for example caustic soda and some essential oils) and so have special restrictions for shipping by air. Any shipping restrictions are noted in the technical section of each product.